I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 ... Read More Full review text opened.DealerRater - Aug 8, 2026
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 with parts and labor come to find out it wasn't the problem!!! It was the water pump and thermostat! I've been going back and forth for months with the general manager who agreed to reimburse me for everything I paid to get the situation corrected and he's been playing phone games and trying to hard ball me for over a month now! I'm highly dissatisfied and I will be reaching out to corporate if this matter is not resolved expeditiously!
Polite knowledgeable and efficient Helpful informative and responsive to all my questions and concerns Thank you
I was very disappointed with this service. Nothing was fixed and yet I was charged over 700. Ralleye has always been a solid dealership and unfortunately I no longer feel this way.
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting.
Excellent. Everything was explained and detailed. No surprises. I was very happy with my experience.
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 ... Read More Full review text opened.DealerRater - Aug 8, 2026
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 with parts and labor come to find out it wasn't the problem!!! It was the water pump and thermostat! I've been going back and forth for months with the general manager who agreed to reimburse me for everything I paid to get the situation corrected and he's been playing phone games and trying to hard ball me for over a month now! I'm highly dissatisfied and I will be reaching out to corporate if this matter is not resolved expeditiously!
Polite knowledgeable and efficient Helpful informative and responsive to all my questions and concerns Thank you
I was very disappointed with this service. Nothing was fixed and yet I was charged over 700. Ralleye has always been a solid dealership and unfortunately I no longer feel this way.
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting.
Excellent. Everything was explained and detailed. No surprises. I was very happy with my experience.
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 ... Read More Full review text opened.DealerRater - Aug 8, 2026
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 with parts and labor come to find out it wasn't the problem!!! It was the water pump and thermostat! I've been going back and forth for months with the general manager who agreed to reimburse me for everything I paid to get the situation corrected and he's been playing phone games and trying to hard ball me for over a month now! I'm highly dissatisfied and I will be reaching out to corporate if this matter is not resolved expeditiously!
Polite knowledgeable and efficient Helpful informative and responsive to all my questions and concerns Thank you
I was very disappointed with this service. Nothing was fixed and yet I was charged over 700. Ralleye has always been a solid dealership and unfortunately I no longer feel this way.
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting.
Excellent. Everything was explained and detailed. No surprises. I was very happy with my experience.
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 ... Read More Full review text opened.DealerRater - Aug 8, 2026
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 with parts and labor come to find out it wasn't the problem!!! It was the water pump and thermostat! I've been going back and forth for months with the general manager who agreed to reimburse me for everything I paid to get the situation corrected and he's been playing phone games and trying to hard ball me for over a month now! I'm highly dissatisfied and I will be reaching out to corporate if this matter is not resolved expeditiously!
Polite knowledgeable and efficient Helpful informative and responsive to all my questions and concerns Thank you
I was very disappointed with this service. Nothing was fixed and yet I was charged over 700. Ralleye has always been a solid dealership and unfortunately I no longer feel this way.
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting.
Excellent. Everything was explained and detailed. No surprises. I was very happy with my experience.
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 ... Read More Full review text opened.DealerRater - Aug 8, 2026
I paid for a diagnostic test that was totally incorrect. The day I picked my car up from the dealership, I didn't make it home. It overheated. I was told I had a belt and tensioner issue that was causing the whining noise under my hood. I was denied a tow truck back to the dealership and left stranded. I was told it wasn't their fault even though the car was misdiagnosed! $399 down the drain! That day I had to get to the nearest repair shop to repair what they said was the problem , it cost me over $1500 with parts and labor come to find out it wasn't the problem!!! It was the water pump and thermostat! I've been going back and forth for months with the general manager who agreed to reimburse me for everything I paid to get the situation corrected and he's been playing phone games and trying to hard ball me for over a month now! I'm highly dissatisfied and I will be reaching out to corporate if this matter is not resolved expeditiously!
Polite knowledgeable and efficient Helpful informative and responsive to all my questions and concerns Thank you
I was very disappointed with this service. Nothing was fixed and yet I was charged over 700. Ralleye has always been a solid dealership and unfortunately I no longer feel this way.
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting.
Excellent. Everything was explained and detailed. No surprises. I was very happy with my experience.
True luxury automotive lies in simplicity. And the art of simplicity lies in the details. For the past 65 years, we’ve meticulously perfected this vision for you. We invite you to experience the impeccable service that has become synonymous with our name. Step into Rallye and discover a perfect curation of all the amenities you desire from a New York Luxury Auto Group with the service you deserve with four outstanding luxury brands – Acura, BMW, Lexus and Mercedes-Benz. We bring automotive excellence to Roslyn, Westbury, Glen Cove and the North Shore Long Island area.
