I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I have used Rallye Acura for years and have bought many cars with them. They are very reliable and I know that my car will be well taken care of.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I have used Rallye Acura for years and have bought many cars with them. They are very reliable and I know that my car will be well taken care of.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I have used Rallye Acura for years and have bought many cars with them. They are very reliable and I know that my car will be well taken care of.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I have used Rallye Acura for years and have bought many cars with them. They are very reliable and I know that my car will be well taken care of.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I have used Rallye Acura for years and have bought many cars with them. They are very reliable and I know that my car will be well taken care of.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
True luxury automotive lies in simplicity. And the art of simplicity lies in the details. For the past 65 years, we’ve meticulously perfected this vision for you. We invite you to experience the impeccable service that has become synonymous with our name. Step into Rallye and discover a perfect curation of all the amenities you desire from a New York Luxury Auto Group with the service you deserve with four outstanding luxury brands – Acura, BMW, Lexus and Mercedes-Benz. We bring automotive excellence to Roslyn, Westbury, Glen Cove and the North Shore Long Island area.
