It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars ... Read More Full review text opened.Google - Jun 19, 2026
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars for the sales and delivery experience.
My loan was arranged through Bank of America, but after taking delivery I received no communication from either the dealership or the lender about setting up my account or making my first payment. No email, no welcome packet, no bill, no instructions. In fact, the paperwork I left with did not clearly explain who the lender was, how to establish the account, or what my next steps were.
I eventually had to call the dealership multiple times trying to figure it out. On one call, I was told that only the specific finance manager who handled my deal could help me, and that I'd need to call back when he's in the office. That struck me as odd. I bought the car from the dealership, not from one individual employee. If someone is unavailable, there should be a process in place so another team member can assist.
Eventually I was given an 800 number for BOA and told to contact them directly. While I was able to eventually sort it out, the entire process felt unnecessarily confusing and avoidable.
My criticism isn't really about financing. It's about onboarding. The dealership clearly optimized the purchase experience, but seemed to neglect the ownership experience. A simple handout at delivery saying, "Your loan is with Bank of America. Here's how to set up your account. Here's your first payment information. Here's the Acura owner portal. Here's how to schedule service," would have solved the entire issue.
And to be clear, I bought an Acura Integra Type S, not a beater from a corner lot. I don't think it's unreasonable to expect a little more follow through after the sale from a luxury-brand dealership.
Overall, I received excellent service while they were earning my business. But once the sale was complete the follow-through felt surprisingly hands-off. Great people, great car, great buying experience, but the post-sale communication and ownership onboarding process needs a lot of improvement.
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars ... Read More Full review text opened.Google - Jun 19, 2026
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars for the sales and delivery experience.
My loan was arranged through Bank of America, but after taking delivery I received no communication from either the dealership or the lender about setting up my account or making my first payment. No email, no welcome packet, no bill, no instructions. In fact, the paperwork I left with did not clearly explain who the lender was, how to establish the account, or what my next steps were.
I eventually had to call the dealership multiple times trying to figure it out. On one call, I was told that only the specific finance manager who handled my deal could help me, and that I'd need to call back when he's in the office. That struck me as odd. I bought the car from the dealership, not from one individual employee. If someone is unavailable, there should be a process in place so another team member can assist.
Eventually I was given an 800 number for BOA and told to contact them directly. While I was able to eventually sort it out, the entire process felt unnecessarily confusing and avoidable.
My criticism isn't really about financing. It's about onboarding. The dealership clearly optimized the purchase experience, but seemed to neglect the ownership experience. A simple handout at delivery saying, "Your loan is with Bank of America. Here's how to set up your account. Here's your first payment information. Here's the Acura owner portal. Here's how to schedule service," would have solved the entire issue.
And to be clear, I bought an Acura Integra Type S, not a beater from a corner lot. I don't think it's unreasonable to expect a little more follow through after the sale from a luxury-brand dealership.
Overall, I received excellent service while they were earning my business. But once the sale was complete the follow-through felt surprisingly hands-off. Great people, great car, great buying experience, but the post-sale communication and ownership onboarding process needs a lot of improvement.
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars ... Read More Full review text opened.Google - Jun 19, 2026
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars for the sales and delivery experience.
My loan was arranged through Bank of America, but after taking delivery I received no communication from either the dealership or the lender about setting up my account or making my first payment. No email, no welcome packet, no bill, no instructions. In fact, the paperwork I left with did not clearly explain who the lender was, how to establish the account, or what my next steps were.
I eventually had to call the dealership multiple times trying to figure it out. On one call, I was told that only the specific finance manager who handled my deal could help me, and that I'd need to call back when he's in the office. That struck me as odd. I bought the car from the dealership, not from one individual employee. If someone is unavailable, there should be a process in place so another team member can assist.
Eventually I was given an 800 number for BOA and told to contact them directly. While I was able to eventually sort it out, the entire process felt unnecessarily confusing and avoidable.
My criticism isn't really about financing. It's about onboarding. The dealership clearly optimized the purchase experience, but seemed to neglect the ownership experience. A simple handout at delivery saying, "Your loan is with Bank of America. Here's how to set up your account. Here's your first payment information. Here's the Acura owner portal. Here's how to schedule service," would have solved the entire issue.
And to be clear, I bought an Acura Integra Type S, not a beater from a corner lot. I don't think it's unreasonable to expect a little more follow through after the sale from a luxury-brand dealership.
Overall, I received excellent service while they were earning my business. But once the sale was complete the follow-through felt surprisingly hands-off. Great people, great car, great buying experience, but the post-sale communication and ownership onboarding process needs a lot of improvement.
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars ... Read More Full review text opened.Google - Jun 19, 2026
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars for the sales and delivery experience.
My loan was arranged through Bank of America, but after taking delivery I received no communication from either the dealership or the lender about setting up my account or making my first payment. No email, no welcome packet, no bill, no instructions. In fact, the paperwork I left with did not clearly explain who the lender was, how to establish the account, or what my next steps were.
I eventually had to call the dealership multiple times trying to figure it out. On one call, I was told that only the specific finance manager who handled my deal could help me, and that I'd need to call back when he's in the office. That struck me as odd. I bought the car from the dealership, not from one individual employee. If someone is unavailable, there should be a process in place so another team member can assist.
Eventually I was given an 800 number for BOA and told to contact them directly. While I was able to eventually sort it out, the entire process felt unnecessarily confusing and avoidable.
My criticism isn't really about financing. It's about onboarding. The dealership clearly optimized the purchase experience, but seemed to neglect the ownership experience. A simple handout at delivery saying, "Your loan is with Bank of America. Here's how to set up your account. Here's your first payment information. Here's the Acura owner portal. Here's how to schedule service," would have solved the entire issue.
And to be clear, I bought an Acura Integra Type S, not a beater from a corner lot. I don't think it's unreasonable to expect a little more follow through after the sale from a luxury-brand dealership.
Overall, I received excellent service while they were earning my business. But once the sale was complete the follow-through felt surprisingly hands-off. Great people, great car, great buying experience, but the post-sale communication and ownership onboarding process needs a lot of improvement.
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars ... Read More Full review text opened.Google - Jun 19, 2026
The dealership clearly optimized the purchase experience but seemed to neglect the ownership experience.
The sales process was excellent. The sales team was friendly, knowledgeable, responsive, and respectful of my time. I was purchasing an Acura Integra Type S on a day when I was extremely pressed for time, and they went above and beyond to make the process efficient. The vehicle was ready, paperwork moved quickly, and the finance office was equally professional and easy to work with. From arrival to driving off the lot, the experience was about as seamless as I could have hoped for. Five stars for the sales and delivery experience.
My loan was arranged through Bank of America, but after taking delivery I received no communication from either the dealership or the lender about setting up my account or making my first payment. No email, no welcome packet, no bill, no instructions. In fact, the paperwork I left with did not clearly explain who the lender was, how to establish the account, or what my next steps were.
I eventually had to call the dealership multiple times trying to figure it out. On one call, I was told that only the specific finance manager who handled my deal could help me, and that I'd need to call back when he's in the office. That struck me as odd. I bought the car from the dealership, not from one individual employee. If someone is unavailable, there should be a process in place so another team member can assist.
Eventually I was given an 800 number for BOA and told to contact them directly. While I was able to eventually sort it out, the entire process felt unnecessarily confusing and avoidable.
My criticism isn't really about financing. It's about onboarding. The dealership clearly optimized the purchase experience, but seemed to neglect the ownership experience. A simple handout at delivery saying, "Your loan is with Bank of America. Here's how to set up your account. Here's your first payment information. Here's the Acura owner portal. Here's how to schedule service," would have solved the entire issue.
And to be clear, I bought an Acura Integra Type S, not a beater from a corner lot. I don't think it's unreasonable to expect a little more follow through after the sale from a luxury-brand dealership.
Overall, I received excellent service while they were earning my business. But once the sale was complete the follow-through felt surprisingly hands-off. Great people, great car, great buying experience, but the post-sale communication and ownership onboarding process needs a lot of improvement.
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
True luxury automotive lies in simplicity. And the art of simplicity lies in the details. For the past 65 years, we’ve meticulously perfected this vision for you. We invite you to experience the impeccable service that has become synonymous with our name. Step into Rallye and discover a perfect curation of all the amenities you desire from a New York Luxury Auto Group with the service you deserve with four outstanding luxury brands – Acura, BMW, Lexus and Mercedes-Benz. We bring automotive excellence to Roslyn, Westbury, Glen Cove and the North Shore Long Island area.
